Aisha Tukur
Court interpreters and translators have withdrawn services at a court in a protest over freelance working conditions, with one claiming her peers live “pretty much on the poverty line”.
Interpreters outside Chelmsford Crown Court say the introduction of a booking app by contractor thebigword (TBW) has led to problems with invoicing and payments.
The services – which help witnesses and defendants understand court procedures and language – were outsourced by the Ministry of Justice (MoJ) in 2012.
A spokesperson for His Majesty’s Courts and Tribunals Service said it was aware of walkouts “at a small number of criminal courts” but measures were in place to minimise disruption.
Sophie, who preferred not to give her surname, began work as an interpreter in 2013.
She said colleagues had endured late cancellations, travel cost issues, and in some cases, one hour’s pay for a full-day booking.
The decision to halt their services comes as the UK faces a court backlog of over 60,000 cases.
TBW was handed the £15m contract to provide translation services to courts by the government in 2016.
The company provides telephone and face-to-face interpreting and translation services to the MoJ and other government departments, as well as the NHS and the emergency services.
Interpreters prioritise speed and spoken language live in court, whereas translators deal with the written word.
Sophie said: “You can effectively go somewhere and you can be cancelled off and adjourned.. and end up completely out of pocket.”
Cristina, who has been an interpreter since 2018, also said she had found issues with the booking app.
“The jobs have disappeared when we went to invoice them – or part of the payment that we agreed on is not appearing on the portal anymore – so we don’t get the pay for our services,” she said.
She also said the courts were frequently told that interpreters were not available, when they were in fact waiting for work, “unable to see the jobs or unhappy with their pay”.
